How To Fix CRM_MKTTG_MGR011 - No usage found for segmentation basis or basis preselection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 011

• Message text: No usage found for segmentation basis or basis preselection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR011 - No usage found for segmentation basis or basis preselection ?

  The SAP error message CRM_MKTTG_MGR011 indicates that there is no usage found for the segmentation basis or basis preselection in the context of SAP Customer Relationship Management (CRM) marketing. This error typically arises when you are trying to execute a segmentation process, but the system cannot find the necessary data or configuration to proceed.
  Causes:
  
  Missing Segmentation Basis: The segmentation basis you are trying to use may not be defined or activated in the system.
  Incorrect Configuration: The configuration settings for the segmentation basis may not be set up correctly, leading to the system being unable to find the necessary data.
  Data Issues: There may be no data available that matches the criteria defined in the segmentation basis.
  Authorization Issues: The user may not have the necessary authorizations to access the segmentation basis or the related data.
  Inactive Segmentation Basis: The segmentation basis might be inactive or not properly maintained.
  
  Solutions:
  
  
  Check Segmentation Basis:
  
  Go to the segmentation basis configuration in the SAP CRM system and ensure that the basis you are trying to use is defined and active.
  Verify that the segmentation basis is correctly set up with the necessary attributes and criteria.
  
  
  
  Review Data Availability:
  
  Ensure that there is data available that meets the criteria of the segmentation basis. You can check the underlying data sources to confirm this.
  
  
  
  Check Authorizations:
  
  Verify that the user executing the segmentation has the necessary authorizations to access the segmentation basis and the related data.
  
  
  
  Reconfigure Segmentation Basis:
  
  If the segmentation basis is incorrectly configured, you may need to reconfigure it. This includes checking the settings for the basis preselection and ensuring that all necessary fields and criteria are included.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the segmentation basis you are using. This can provide insights into common issues and their resolutions.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may have additional insights or patches that can resolve the issue.
  
  
  
  Related Information:
  
  Segmentation in SAP CRM: Segmentation is a key feature in SAP CRM that allows businesses to categorize their customer base for targeted marketing efforts. Understanding how segmentation works and the configuration involved is crucial for effective use.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide updates related to segmentation and the specific error message.
  Training and Documentation: Consider training sessions or documentation on SAP CRM marketing functionalities to better understand how to configure and use segmentation effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.