How To Fix CRM_MKTTG_MGR010 - Segmentation basis or basis preselection still in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 010

• Message text: Segmentation basis or basis preselection still in use

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR010 - Segmentation basis or basis preselection still in use ?

  The SAP error message CRM_MKTTG_MGR010 indicates that a segmentation basis or basis preselection is still in use, which means that the system is unable to delete or modify the segmentation basis because it is currently being referenced in some marketing activities or campaigns.
  Cause:
  
  Active Segmentation Basis: The segmentation basis you are trying to delete or modify is actively being used in one or more marketing campaigns or activities.
  Preselection in Use: The basis preselection might be linked to ongoing marketing efforts, making it unavailable for changes.
  Data Integrity: SAP enforces data integrity rules to prevent accidental loss of data that is still relevant to ongoing processes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Usage:
  
  Check if the segmentation basis is being used in any active marketing campaigns, activities, or other related objects.
  You can do this by navigating to the relevant marketing area in SAP and reviewing the campaigns or activities that might be using the segmentation basis.
  
  
  
  Deactivate or Remove Usage:
  
  If you find that the segmentation basis is in use, you will need to either deactivate or remove it from the active campaigns or activities.
  This may involve editing the marketing campaign or activity to remove the reference to the segmentation basis.
  
  
  
  Check for Preselection:
  
  If the segmentation basis is part of a preselection, ensure that the preselection is not currently being utilized in any ongoing processes.
  
  
  
  Delete or Modify:
  
  Once you have confirmed that the segmentation basis is no longer in use, you can proceed to delete or modify it as needed.
  
  
  
  Consult Documentation:
  
  If you are unsure about the steps or need more detailed guidance, refer to the SAP documentation or help resources related to CRM marketing and segmentation.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to navigate to the segmentation basis or marketing campaigns, such as CRMD_ORDER for managing marketing documents.
  Authorization: Ensure you have the necessary authorizations to make changes to marketing campaigns and segmentation bases.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or solutions related to this error message.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.