How To Fix CRM_MKTTG_MGR014 - Creation of segmentation basis was canceled by user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 014

• Message text: Creation of segmentation basis was canceled by user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR014 - Creation of segmentation basis was canceled by user ?

  The SAP error message CRM_MKTTG_MGR014 indicates that the creation of a segmentation basis was canceled by the user. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user is attempting to create a segmentation basis for marketing purposes, but the process is interrupted or canceled.
  Causes:
  
  User Intervention: The most straightforward cause is that the user manually canceled the operation, either by clicking a cancel button or closing the dialog.
  System Timeout: If the operation takes too long, the user might have decided to cancel it due to waiting too long.
  Errors in Data: There may be issues with the data being processed, leading the user to cancel the operation.
  User Permissions: The user may not have the necessary permissions to create a segmentation basis, leading to confusion and cancellation.
  Technical Issues: There could be underlying technical issues, such as system performance problems or connectivity issues.
  
  Solutions:
  
  Retry the Operation: If the cancellation was unintentional, try to recreate the segmentation basis again.
  Check Data: Ensure that the data being used for segmentation is correct and complete. Validate any filters or criteria being applied.
  Review User Permissions: Confirm that the user has the necessary permissions to create segmentation bases. If not, contact your system administrator to adjust permissions.
  Monitor System Performance: If the operation is taking too long, check the system performance and consider optimizing the data or the segmentation criteria.
  Consult Logs: Check the application logs for any additional error messages or warnings that might provide more context about why the operation was canceled.
  User Training: If users are frequently canceling operations, consider providing additional training on how to use the segmentation tools effectively.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the SAP CRM documentation for guidelines on creating segmentation bases and best practices.
  Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.