How To Fix CRM_MKTTG_MGR015 - Generation of segmentation basis canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 015

• Message text: Generation of segmentation basis canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR015 - Generation of segmentation basis canceled ?

  The SAP error message CRM_MKTTG_MGR015 indicates that the generation of the segmentation basis has been canceled. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues with the segmentation process, which is used for marketing and campaign management.
  Causes:
  
  Data Issues: There may be missing or inconsistent data in the master data or transactional data that is required for segmentation.
  Configuration Problems: Incorrect configuration settings in the segmentation model or marketing attributes can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to execute the segmentation process.
  System Performance: If the system is under heavy load or if there are performance issues, the segmentation process may time out or be canceled.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data Integrity: Ensure that all required data for segmentation is complete and consistent. Validate the master data and transactional data.
  Review Configuration: Check the configuration of the segmentation model and marketing attributes. Make sure that all settings are correct and aligned with the business requirements.
  User Authorizations: Verify that the user executing the segmentation has the necessary authorizations. If not, adjust the roles and permissions accordingly.
  Monitor System Performance: Check the system performance and resource utilization. If the system is under heavy load, consider scheduling the segmentation process during off-peak hours.
  Review Logs: Look at the application logs and system logs for any additional error messages or warnings that could provide more context about the cancellation.
  Re-run the Process: After addressing any identified issues, try to re-run the segmentation process to see if the error persists.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to check the status of marketing campaigns and segmentation.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Support may have specific recommendations based on the version of your system.
  Documentation: Refer to the SAP Help Portal for detailed documentation on segmentation and marketing management in SAP CRM.
  
  If the problem persists after trying the above solutions, it may be necessary to engage with SAP Support for further assistance.