How To Fix CRM_MKTPL_LOY059 - Card type &1 is maintained in more than one tier groups for program &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 059

• Message text: Card type &1 is maintained in more than one tier groups for program &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY059 - Card type &1 is maintained in more than one tier groups for program &2 ?

  The SAP error message CRM_MKTPL_LOY059 indicates that a specific card type (denoted by &1) is associated with more than one tier group for a particular program (denoted by &2). This situation typically arises in the context of loyalty programs or marketing campaigns where card types are used to define customer tiers or levels.
  Cause:
  
  Duplicate Configuration: The card type has been mistakenly assigned to multiple tier groups within the same loyalty program. This can happen during the configuration of loyalty programs in SAP CRM.
  Data Integrity Issues: There may be inconsistencies in the data setup, possibly due to manual entries or incorrect data migration.
  Program Design Flaw: The design of the loyalty program may not have accounted for the unique assignment of card types to tier groups.
  
  Solution:
  
  
  Review Configuration: 
  
  Go to the configuration settings for the loyalty program in SAP CRM.
  Check the tier groups associated with the card type in question.
  Ensure that each card type is assigned to only one tier group within the same program.
  
  
  
  Modify Assignments:
  
  If you find that the card type is indeed assigned to multiple tier groups, decide which assignment is correct based on your business logic.
  Remove the incorrect assignments to ensure that each card type is uniquely associated with one tier group.
  
  
  
  Data Validation:
  
  After making changes, validate the data to ensure that there are no further conflicts.
  Test the loyalty program to confirm that the error does not reoccur.
  
  
  
  Documentation:
  
  Document the changes made to the configuration for future reference and to prevent similar issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings for loyalty programs.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on loyalty program configuration.
  User Roles: Ensure that you have the necessary authorizations to make changes to the loyalty program settings.
  Testing: After resolving the issue, conduct thorough testing to ensure that the loyalty program functions as expected without any further errors.
  
  If the problem persists after following these steps, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM and loyalty programs.