How To Fix CRM_MKTPL_LOY057 - You cannot have two anonymous cards for a particular program type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 057

• Message text: You cannot have two anonymous cards for a particular program type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY057 - You cannot have two anonymous cards for a particular program type ?

  The SAP error message CRM_MKTPL_LOY057 indicates that there is an issue with the configuration of loyalty programs in the SAP Customer Relationship Management (CRM) system. Specifically, it means that you are trying to create or manage two anonymous cards for the same program type, which is not allowed.
  Cause:
  The error occurs because the system restricts the creation of multiple anonymous loyalty cards for a single program type. An anonymous card is typically used for customers who do not want to provide personal information but still want to participate in a loyalty program. Allowing multiple anonymous cards for the same program type could lead to confusion and mismanagement of loyalty points or benefits.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Cards: Review the existing loyalty cards associated with the program type in question. Ensure that there is only one anonymous card for that program type.
  
  
  Modify Existing Card: If you need to make changes to the existing anonymous card, consider updating it instead of creating a new one. This could involve changing the card details or the associated customer information.
  
  
  Create a Different Program Type: If you need to issue another anonymous card for a different purpose, consider creating a new program type that allows for additional anonymous cards.
  
  
  Consult Documentation: Review the SAP documentation related to loyalty programs and anonymous cards to ensure compliance with the system's requirements.
  
  
  Contact Support: If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Loyalty Program Configuration: Familiarize yourself with the configuration settings for loyalty programs in SAP CRM. This includes understanding how anonymous cards are managed and the rules governing their creation.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on managing loyalty programs.
  User Roles and Permissions: Ensure that the user roles and permissions are correctly set up to allow for the management of loyalty cards and programs.
  
  By following these steps, you should be able to resolve the error and manage your loyalty programs effectively.