How To Fix CRM_MKTPL_LOY058 - Delete the corresponding tier group classification Customizing setting

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 058

• Message text: Delete the corresponding tier group classification Customizing setting

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY058 - Delete the corresponding tier group classification Customizing setting ?

  The SAP error message CRM_MKTPL_LOY058 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to tier group classifications in the loyalty program configuration. This error indicates that there is a mismatch or inconsistency in the tier group settings that need to be addressed.
  Cause:
  The error message CRM_MKTPL_LOY058 is usually triggered by one of the following reasons:
  
  Missing Configuration: The tier group classification that is being referenced in the loyalty program is not properly configured or does not exist in the system.
  Inconsistent Data: There may be inconsistencies in the data related to tier groups, such as missing entries or incorrect settings in the Customizing settings.
  Deletion of Tier Group: If a tier group has been deleted or is inactive, but there are still references to it in the loyalty program configuration, this can lead to the error.
  
  Solution:
  To resolve the error CRM_MKTPL_LOY058, you can follow these steps:
  
  
  Check Tier Group Configuration:
  
  Navigate to the Customizing settings for loyalty programs in SAP (Transaction SPRO).
  Go to the relevant section for defining tier groups and classifications.
  Ensure that the tier group you are trying to use is correctly defined and active.
  
  
  
  Delete or Update References:
  
  If the tier group is no longer needed, you may need to delete any references to it in the loyalty program configuration.
  If the tier group is still relevant, ensure that all necessary settings are correctly configured.
  
  
  
  Consistency Check:
  
  Perform a consistency check in the loyalty program settings to identify any other potential issues that may be causing the error.
  Make sure that all related settings are aligned and that there are no orphaned entries.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests are properly moved to the production environment.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to loyalty program configuration for any specific guidelines or updates that may be relevant.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and references, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (CRM Order Management), and others that may be useful for navigating the CRM system.
  SAP Notes: Check for any SAP Notes that may address known issues or provide additional guidance related to loyalty program configurations.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKTPL_LOY058 error message in your SAP system.