How To Fix CRM_MKTPL_LOY060 - Maintain one settlement material for every point type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 060

• Message text: Maintain one settlement material for every point type

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY060 - Maintain one settlement material for every point type ?

  The SAP error message CRM_MKTPL_LOY060 indicates that there is an issue with the configuration of settlement materials in the context of loyalty programs within SAP CRM. Specifically, it means that for each point type defined in the loyalty program, there must be a corresponding settlement material maintained in the system.
  Cause:
  The error typically arises when:
  
  A point type is defined in the loyalty program, but no settlement material has been assigned to it.
  There are inconsistencies in the configuration of loyalty point types and their associated settlement materials.
  
  Solution:
  To resolve this error, you need to ensure that each point type has a corresponding settlement material. Here are the steps to do this:
  
  
  Access the Loyalty Program Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the relevant transaction for maintaining loyalty programs (e.g., SPRO for configuration).
  
  
  
  Check Point Types:
  
  Find the section for loyalty program configuration.
  Review the defined point types to identify which ones are missing settlement materials.
  
  
  
  Maintain Settlement Materials:
  
  For each point type, ensure that a settlement material is assigned.
  You can do this by selecting the point type and entering the appropriate settlement material in the configuration.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save your changes.
  
  
  
  Test the Configuration:
  
  After maintaining the settlement materials, test the loyalty program functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Settlement Material: This is typically a material that represents the points or rewards that can be redeemed by customers in a loyalty program.
  Point Types: These are categories of points that can be earned or redeemed in the loyalty program, such as bonus points, regular points, etc.
  Transaction Codes: Familiarize yourself with relevant transaction codes like CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  
  Additional Tips:
  
  Ensure that you have the necessary authorizations to make changes in the configuration.
  If you are unsure about the correct settlement materials to use, consult with your SAP functional consultant or refer to the documentation specific to your organization's loyalty program setup.
  Regularly review your loyalty program configurations to prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_LOY060 error and ensure that your loyalty program functions correctly.