How To Fix CRM_MKTPL_LOY061 - Maintain only one settlement material for every point type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 061

• Message text: Maintain only one settlement material for every point type

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY061 - Maintain only one settlement material for every point type ?

  The SAP error message CRM_MKTPL_LOY061 indicates that there is an issue with the configuration of settlement materials in the context of loyalty programs within SAP CRM. Specifically, it states that you can only maintain one settlement material for each point type. This error typically arises when there are multiple settlement materials assigned to a single point type, which is not allowed.
  Cause:
  The primary cause of this error is the configuration in the loyalty program settings where multiple settlement materials have been assigned to the same point type. In SAP CRM, each point type should have a unique settlement material to ensure proper processing and accounting of loyalty points.
  Solution:
  To resolve this error, you need to ensure that each point type has only one associated settlement material. Here are the steps to do this:
  
  
  Access the Configuration:
  
  Go to the SAP Easy Access screen and navigate to the relevant configuration area for loyalty programs. This is usually found under:
  
  SPRO -> SAP Reference IMG -> Customer Relationship Management -> Marketing -> Loyalty Management -> Define Point Types.
  
  
  
  
  
  Check Point Types:
  
  Identify the point type that is causing the error. Review the settings for this point type to see if multiple settlement materials are assigned.
  
  
  
  Modify Settlement Materials:
  
  If you find that there are multiple settlement materials assigned to the same point type, you will need to remove the additional entries. Ensure that only one settlement material is maintained for that point type.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save your changes.
  
  
  
  Test the Configuration:
  
  After making the changes, test the loyalty program functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Point Types: Point types in SAP CRM loyalty management define how points are earned and redeemed. Each point type can have specific rules and configurations, including settlement materials.
  Settlement Materials: These are materials that are used to settle loyalty points. They are typically linked to financial postings and inventory management.
  Error Handling: If you continue to encounter issues after making the changes, consider checking for any other configurations that might be affecting the point types or settlement materials. Additionally, reviewing SAP notes or consulting with SAP support may provide further insights.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_LOY061 error and ensure that your loyalty program is configured correctly.