How To Fix CRM_MKTPL_LOY063 - Partnership &1 does not belong to the program partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 063

• Message text: Partnership &1 does not belong to the program partner &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY063 - Partnership &1 does not belong to the program partner &2 ?

  The SAP error message CRM_MKTPL_LOY063 indicates that there is a mismatch between a partnership and the program partner in the context of loyalty management within SAP CRM. This error typically arises when you are trying to process a transaction or perform an action that involves a partnership that is not correctly associated with the specified program partner.
  Cause:
  
  Incorrect Partner Assignment: The partnership (e.g., customer, vendor) you are trying to use does not belong to the program partner you are working with. This could happen if the partnership was not correctly set up or if there was a change in the partner relationships.
  Data Inconsistency: There may be inconsistencies in the master data related to partners, such as missing or incorrect entries in the partner determination procedure.
  Program Configuration: The loyalty program may not be configured to include the specified partnership, or the partnership may not be active in the context of the loyalty program.
  
  Solution:
  
  
  Check Partner Relationships: Verify the partner relationships in the system. Ensure that the partnership you are trying to use is correctly assigned to the program partner. You can do this by navigating to the relevant partner master data and checking the relationships.
  
  
  Review Program Configuration: Check the configuration of the loyalty program to ensure that it includes the necessary partnerships. This may involve reviewing the settings in the loyalty program configuration to ensure that the partnerships are correctly defined.
  
  
  Update Master Data: If you find that the partnership is not correctly assigned, you may need to update the master data to reflect the correct relationships. This could involve adding the partnership to the program partner or correcting any discrepancies.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing partnerships and loyalty programs. This can provide insights into best practices and troubleshooting steps.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing partner data, and CRMD_ORDER for managing CRM orders.
  Loyalty Management: Understand the concepts of loyalty management in SAP CRM, including how partnerships and program partners are defined and managed.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional context or solutions based on known issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.