How To Fix CRM_MKTPL_LOY064 - More than one partnership exists for the program partner &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 064

• Message text: More than one partnership exists for the program partner &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY064 - More than one partnership exists for the program partner &1 ?

  The SAP error message CRM_MKTPL_LOY064 indicates that there is an issue with the partnership data in the context of a marketing program or loyalty program. Specifically, it means that there are multiple partnership entries for the same program partner, which is not allowed in the system.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Duplicate Entries: There are multiple records in the database for the same program partner, which can happen due to data entry errors or incorrect data imports.
  Configuration Issues: The system may not be configured correctly to handle partnerships, leading to conflicts when trying to create or modify partnerships.
  Data Integrity Issues: There may be inconsistencies in the data that have not been resolved, leading to multiple partnerships being recognized for the same partner.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Existing Partnerships:
  
  Go to the relevant transaction or table where partnerships are maintained (e.g., transaction CRMD_ORDER or the relevant marketing program transaction).
  Look for existing partnerships for the program partner indicated in the error message.
  Identify and review the duplicate entries.
  
  
  
  Remove Duplicates:
  
  If you find duplicate entries, determine which one is valid and remove or deactivate the unnecessary duplicates.
  Ensure that the remaining partnership entry is correctly configured.
  
  
  
  Data Validation:
  
  Validate the data being entered to ensure that it does not create duplicates in the future.
  Implement checks or validations in the data entry process to prevent duplicate partnerships from being created.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to partnership management in CRM to ensure that you are following best practices.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing and partnership management.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide guidance on managing partnerships in CRM.
  Data Model: Understanding the data model for partnerships in SAP CRM can help in troubleshooting and preventing similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_LOY064 error and ensure that your partnership data is correctly maintained.