How To Fix CRM_MKTPL_LOY036 - Enter a sequence number other than zero

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 036

• Message text: Enter a sequence number other than zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY036 - Enter a sequence number other than zero ?

  The SAP error message CRM_MKTPL_LOY036 indicates that a sequence number must be entered that is not zero. This error typically occurs in the context of loyalty programs or marketing planning within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error is triggered when a user attempts to create or modify a loyalty program or marketing plan and enters a sequence number of zero. In SAP CRM, sequence numbers are often used to define the order of processing or to uniquely identify entries. A sequence number of zero is generally not valid in this context.
  Solution:
  To resolve this error, you should:
  
  
  Check Input Fields: Ensure that you are entering a valid sequence number that is greater than zero. Review the fields in the transaction or screen where the error occurred.
  
  
  Review Documentation: If you are unsure about the valid range or format for the sequence number, refer to the relevant SAP documentation or help files for guidance.
  
  
  Consult Configuration: If you are a system administrator or have access to configuration settings, check the configuration for the loyalty program or marketing plan to ensure that the sequence number settings are correctly defined.
  
  
  Test with Different Values: If you are still encountering issues, try entering different non-zero values for the sequence number to see if the error persists.
  
  
  Contact Support: If the problem continues after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes related to loyalty programs and marketing planning in SAP CRM, as this can help you navigate the system more effectively.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to create or modify loyalty programs or marketing plans, as insufficient permissions can sometimes lead to unexpected errors.
  
  By following these steps, you should be able to address the CRM_MKTPL_LOY036 error effectively.