How To Fix CRM_MKTPL_LOY038 - Enter a marketing organization and maintain the program partner again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 038

• Message text: Enter a marketing organization and maintain the program partner again

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY038 - Enter a marketing organization and maintain the program partner again ?

  The SAP error message CRM_MKTPL_LOY038 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to marketing organizations and program partners in a marketing campaign or program. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  Missing Marketing Organization: The error indicates that a marketing organization has not been specified in the relevant transaction or configuration.
  Incomplete Partner Data: The program partner data may not be fully maintained or is missing required information.
  Configuration Issues: There may be issues with the configuration of marketing organizations or partner functions in the system.
  
  Solution:
  
  
  Enter Marketing Organization:
  
  Navigate to the relevant marketing program or campaign in the SAP CRM system.
  Ensure that a valid marketing organization is entered in the appropriate field.
  
  
  
  Maintain Program Partner:
  
  Go to the partner determination section of the marketing program.
  Ensure that all required partner roles (e.g., program partner, responsible partner) are correctly maintained.
  If necessary, add or update the partner information to ensure it meets the requirements.
  
  
  
  Check Configuration:
  
  Verify the configuration settings for marketing organizations in the SAP system.
  Ensure that the marketing organization is properly defined and active in the system.
  Check if the partner determination procedure is correctly set up for the marketing program.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to maintain marketing organizations and partners.
  
  
  
  Consult Documentation:
  
  Refer to SAP Help documentation or transaction codes like BP (Business Partner) to ensure that all necessary data is correctly maintained.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing campaigns and BP for business partner maintenance.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may resolve the issue.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the missing marketing organization and ensuring that all partner data is correctly maintained, you should be able to resolve the CRM_MKTPL_LOY038 error.