How To Fix CRM_MKTLIST_DUP015 - This data record is &1% identical to contact &2 related to account &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_DUP - CRM Marketing: External List - Messages for Duplicate Check

• Message number: 015

• Message text: This data record is &1% identical to contact &2 related to account &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_DUP015 - This data record is &1% identical to contact &2 related to account &3 ?

  The SAP error message CRM_MKTLIST_DUP015 indicates that there is a duplicate data record in the system. Specifically, it means that the data record you are trying to create or modify is identical to an existing contact record associated with a specific account. This is a common issue in Customer Relationship Management (CRM) systems where maintaining unique records is crucial for data integrity.
  Cause:
  The error occurs when:
  
  You attempt to create a new contact or marketing list entry that has the same attributes (e.g., name, email, phone number) as an existing contact.
  The system has built-in checks to prevent duplicate entries to ensure that each contact is unique within the database.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Existing Records: 
  
  Search for the existing contact (the one mentioned in the error message) to confirm its details. You can do this by using the account number or contact ID provided in the error message.
  
  
  
  Modify the New Record:
  
  If you find that the new record you are trying to create is indeed a duplicate, consider modifying the details (e.g., changing the name, email, or other identifying information) to make it unique.
  
  
  
  Use Existing Record:
  
  If the existing contact is valid and meets your needs, you may choose to use that record instead of creating a new one.
  
  
  
  Review Duplicate Check Settings:
  
  If you believe that the duplicate check is too strict or not applicable in your case, you may need to review the duplicate check settings in your SAP CRM configuration. However, this should be done with caution, as it can lead to data integrity issues.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure how to proceed, consult the SAP documentation or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) or CRM to manage contacts and accounts.
  Data Management: Regularly review and clean your data to avoid duplicates and maintain data quality.
  Customization: Depending on your organization's needs, you may customize the duplicate check logic in SAP to better fit your business processes.
  
  By following these steps, you should be able to resolve the CRM_MKTLIST_DUP015 error and maintain a clean and efficient database in your SAP CRM system.