How To Fix CRM_MKTHV_SMM108 - Mass Mailer was not started successfully. Check templates for package &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 108

• Message text: Mass Mailer was not started successfully. Check templates for package &1

What causes this issue?

There is something wrong with the template(s) that prevented a
successful start of the SAP Mass Mail processing.
E.g. unable to open file.

System Response

Displays error message.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check project directory.
Check if template(s) exists.
Check file path customizing for RFC destination.
Contact SAP Support.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM108 - Mass Mailer was not started successfully. Check templates for package &1 ?

  The SAP error message CRM_MKTHV_SMM108 indicates that the Mass Mailer process was not started successfully, and it suggests checking the templates for the specified package. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to execute a mass mailing campaign.
  Causes:
  
  Template Issues: The specified template for the mass mailer may be missing, incorrectly configured, or not activated.
  Package Configuration: The package referenced in the error message may not be properly set up or may contain errors.
  Authorization Issues: The user executing the mass mailer may not have the necessary authorizations to access the templates or execute the mass mailer.
  System Configuration: There may be issues with the system configuration or settings related to the mass mailer functionality.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Templates:
  
  Verify that the template specified in the error message exists and is correctly configured.
  Ensure that the template is activated and has no errors.
  
  
  
  Review Package Configuration:
  
  Check the configuration of the package referenced in the error message. Ensure that all required settings are correctly defined.
  If necessary, recreate the package or modify it to resolve any issues.
  
  
  
  User Authorizations:
  
  Ensure that the user executing the mass mailer has the necessary authorizations to access the templates and execute the mass mailer.
  Review the user roles and permissions in the SAP system.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  Look for any related error messages that could indicate a broader issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team for assistance. They can help diagnose any underlying system issues.
  
  
  
  Documentation and Notes:
  
  Review SAP Notes and documentation related to the Mass Mailer functionality for any known issues or updates that may address the problem.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_MKTPL for marketing planning.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on CRM Mass Mailer functionality.
  Community Forums: Engage with SAP community forums or user groups for insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully start the Mass Mailer process.