How To Fix CRM_MKTHV_SMM109 - Mass Mailer was not started successfully. Check SMTP service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 109

• Message text: Mass Mailer was not started successfully. Check SMTP service

What causes this issue?

There is something wrong with SMTP server.
E.g. no SMTP service running on the configured internet socket
(host:port)

System Response

Error message is displayed.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check configuraion parameters for SAP Mass Mailer.
Check SMTP infrastructure.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM109 - Mass Mailer was not started successfully. Check SMTP service ?

  The SAP error message CRM_MKTHV_SMM109 indicates that the Mass Mailer service in the SAP Customer Relationship Management (CRM) system was not started successfully, and it suggests checking the SMTP (Simple Mail Transfer Protocol) service. This error typically arises when there are issues with the configuration or availability of the SMTP service, which is essential for sending emails.
  Causes:
  
  SMTP Configuration Issues: The SMTP settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication details.
  SMTP Service Down: The SMTP server may be down or not reachable from the SAP system.
  Network Issues: There could be network connectivity problems between the SAP system and the SMTP server.
  Authorization Issues: The user or service account used to connect to the SMTP server may not have the necessary permissions.
  Firewall Restrictions: Firewalls may be blocking the connection to the SMTP server.
  Mass Mailer Configuration: The Mass Mailer itself may not be configured correctly within the SAP system.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP node settings, including the server address, port, and authentication details.
  Ensure that the settings match those required by your SMTP server.
  
  
  
  Test SMTP Connection:
  
  Use the Test Connection feature in SCOT to check if the SAP system can connect to the SMTP server.
  If the connection fails, troubleshoot the network or server settings.
  
  
  
  Check SMTP Server Status:
  
  Ensure that the SMTP server is running and can accept connections.
  Check the server logs for any errors or issues.
  
  
  
  Review Network Configuration:
  
  Ensure that there are no network issues preventing the SAP system from reaching the SMTP server.
  Check for any firewall rules that may be blocking the connection.
  
  
  
  Check User Permissions:
  
  Verify that the user or service account used for the SMTP connection has the necessary permissions to send emails.
  
  
  
  Review Mass Mailer Configuration:
  
  Ensure that the Mass Mailer is properly configured in the SAP system.
  Check for any specific settings or parameters that need to be adjusted.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or documentation that may provide additional troubleshooting steps or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SOST (Send Requests), and SM37 (Job Monitoring) can be useful for monitoring and troubleshooting email sending issues.
  Logs: Check the application logs (transaction SLG1) for any additional error messages that may provide more context.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKTHV_SMM109 error in your SAP system.