How To Fix CRM_MKTHV_SMM109 - Mass Mailer was not started successfully. Check SMTP service

CRM_MKTHV_SMM109 - Overview

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 109

• Message text: Mass Mailer was not started successfully. Check SMTP service

What causes this issue?

There is something wrong with SMTP server.
E.g. no SMTP service running on the configured internet socket
(host:port)

System Response

Error message is displayed.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check configuraion parameters for SAP Mass Mailer.
Check SMTP infrastructure.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTHV_SMM109 - Details

• The SAP error message CRM_MKTHV_SMM109 indicates that the Mass Mailer service in the SAP Customer Relationship Management (CRM) system was not started successfully, and it suggests checking the SMTP (Simple Mail Transfer Protocol) service. This error typically arises when there are issues with the configuration or availability of the SMTP service, which is essential for sending emails.
  Causes:
  
  SMTP 
  Configuration Issues: The SMTP settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication details.
  SMTP Service Down: The SMTP server may be down or not reachable from the SAP system.
  Network Issues: There could be network connectivity problems between the SAP system and the SMTP server.
  Authorization Issues: The user or service account used to connect to the SMTP server may not have the necessary permissions.
  Firewall Restrictions: Firewalls may be blocking the connection to the SMTP server.
  Mass Mailer Configuration: The Mass Mailer itself may not be configured