How To Fix CRM_MKTHV_SMM107 - Mass Mailer was not started successfully. Check format of file &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 107

• Message text: Mass Mailer was not started successfully. Check format of file &1

What causes this issue?

There was something wrong with the contact information file that
prevented a successful start of the processing.

System Response

Displays error message.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check project directory.
Check if contact information file exists.
Check file path customizing for RFC destination.
Contact SAP Support.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM107 - Mass Mailer was not started successfully. Check format of file &1 ?

  The SAP error message CRM_MKTHV_SMM107 indicates that the Mass Mailer process was not started successfully due to an issue with the format of the file specified. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to send mass emails or marketing communications.
  Cause:
  
  
  File Format Issues: The file specified in the error message (&1) may not be in the expected format. This could include:
  
  Incorrect file type (e.g., using a .txt file when a .csv is expected).
  Malformed data within the file (e.g., missing headers, incorrect delimiters).
  Encoding issues (e.g., using an unsupported character set).
  
  
  
  File Path Issues: The file may not be located in the specified path, or the path may be incorrect.
  
  
  Permissions: The user or process attempting to access the file may not have the necessary permissions to read the file.
  
  
  Configuration Issues: There may be configuration settings in the Mass Mailer that are not set correctly, leading to the failure.
  
  
  Solution:
  
  
  Check File Format:
  
  Ensure that the file is in the correct format as expected by the Mass Mailer. If it requires a specific format (like CSV), make sure the file adheres to that.
  Open the file in a text editor or spreadsheet application to verify its structure and content.
  
  
  
  Verify File Path:
  
  Check the path specified in the error message to ensure that it is correct and that the file exists at that location.
  
  
  
  Check Permissions:
  
  Ensure that the user or service account running the Mass Mailer has the necessary permissions to access the file. This may involve checking file system permissions or SAP authorizations.
  
  
  
  Review Configuration:
  
  Review the configuration settings for the Mass Mailer in SAP CRM to ensure that all required parameters are set correctly.
  
  
  
  Test with a Sample File:
  
  Create a simple test file that meets the expected format and try running the Mass Mailer again to see if the issue persists.
  
  
  
  Check Logs:
  
  Review any logs or additional error messages that may provide more context about the failure. This can help identify specific issues with the file or process.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP CRM documentation for Mass Mailer configuration and requirements to ensure compliance with expected formats and settings.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKTHV_SMM107 error.