How To Fix CRM_MKTHV_SMM105 - Some e-mails have not been accepted by the SMTP server for package &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 105

• Message text: Some e-mails have not been accepted by the SMTP server for package &1

What causes this issue?

The whole contact information file was processed, at least one e-mail
has not been accepted by the SMTP server.

System Response

Error message is displayed.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check sender and recipient address.
Check control files in project folder for additional information.
Check e-mail content.
Rejection can happen:
In the response to the MAIL FROM command (rejection of the sender
address).
In the response to the RCPT TO command (rejection of the recipient
address).
In the response to the DATA command (rejection of the e-mail content).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM105 - Some e-mails have not been accepted by the SMTP server for package &1 ?

  The SAP error message CRM_MKTHV_SMM105 indicates that some emails have not been accepted by the SMTP server for a specific package. This error can occur for various reasons related to email configuration, server settings, or network issues. Below are some common causes, potential solutions, and related information to help you troubleshoot this issue.
  Causes:
  
  SMTP Server Configuration: The SMTP server may not be configured correctly to accept emails from the SAP system.
  Email Address Issues: The email addresses being used may be invalid or incorrectly formatted.
  Server Limitations: The SMTP server may have limitations on the number of emails that can be sent in a given time frame or may block certain types of emails.
  Network Issues: There may be network connectivity issues between the SAP system and the SMTP server.
  Authentication Issues: The SMTP server may require authentication, and the credentials provided may be incorrect or missing.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the SMTP server.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Verify the SMTP server settings in the SAP system (transaction code SCOT).
  Ensure that the SMTP server address, port, and other settings are correct.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used to ensure they are valid and correctly formatted.
  
  
  
  Review SMTP Server Logs:
  
  Check the logs on the SMTP server for any error messages or indications of why the emails were not accepted.
  
  
  
  Test Email Sending:
  
  Use a simple test to send an email from the SAP system to see if the issue persists. This can help isolate whether the problem is with specific emails or a broader issue.
  
  
  
  Check Authentication Settings:
  
  If the SMTP server requires authentication, ensure that the correct username and password are configured in the SAP system.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the SMTP server. Ensure that there are no firewalls or security settings blocking the connection.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or the administrator of the SMTP server for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT: Used for configuring the SMTP settings in SAP.
  SOST: Used to monitor the status of sent emails in SAP.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional troubleshooting steps.
  
  
  Documentation: Refer to the official SAP documentation for email configuration and troubleshooting for more detailed guidance.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKTHV_SMM105 error message in your SAP system.