How To Fix CRM_MKTHV_SMM104 - None e-mail has been accepted by the SMTP server for package &1

CRM_MKTHV_SMM104 - Overview

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 104

• Message text: None e-mail has been accepted by the SMTP server for package &1

What causes this issue?

The whole contact information file was processed, but none e-mail has
been accepted by the SMTP server.

System Response

Error is displayed in application log.

How to fix this error?

Check sender and recipient address. Check e-mail content.

Procedure for System Administrators

Rejection can happen:
In the response to the MAIL FROM command (rejection of the sender
address)
In the response to the RCPT TO command (rejection of the recipient
address)
In the response to the DATA command (rejection of the e-mail content).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM104 - None e-mail has been accepted by the SMTP server for package &1 ?

  The SAP error message CRM_MKTHV_SMM104 indicates that an email was not accepted by the SMTP server for a specific package. This can occur due to various reasons related to email configuration, server settings, or network issues. Below are some common causes, potential solutions, and related information to help you troubleshoot this error.
  Causes:
  
  SMTP Server Configuration: The SMTP server may not be configured correctly to accept emails from the SAP system.
  Authentication Issues: The SAP system may not be properly authenticated with the SMTP server, leading to rejection of the email.
  Network Issues: There may be network connectivity issues between the SAP system and the SMTP server.
  Email Format Issues: The email being sent may not conform to the expected format or may contain invalid addresses.
  Server Restrictions: The SMTP server may have restrictions on the number of emails sent, the size of the emails, or the sender's address.
  Firewall or Security Settings: Firewalls or security settings