How To Fix CRM_MKTHV_SMM104 - None e-mail has been accepted by the SMTP server for package &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 104

• Message text: None e-mail has been accepted by the SMTP server for package &1

What causes this issue?

The whole contact information file was processed, but none e-mail has
been accepted by the SMTP server.

System Response

Error is displayed in application log.

How to fix this error?

Check sender and recipient address. Check e-mail content.

Procedure for System Administrators

Rejection can happen:
In the response to the MAIL FROM command (rejection of the sender
address)
In the response to the RCPT TO command (rejection of the recipient
address)
In the response to the DATA command (rejection of the e-mail content).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM104 - None e-mail has been accepted by the SMTP server for package &1 ?

  The SAP error message CRM_MKTHV_SMM104 indicates that an email was not accepted by the SMTP server for a specific package. This can occur due to various reasons related to email configuration, server settings, or network issues. Below are some common causes, potential solutions, and related information to help you troubleshoot this error.
  Causes:
  
  SMTP Server Configuration: The SMTP server may not be configured correctly to accept emails from the SAP system.
  Authentication Issues: The SAP system may not be properly authenticated with the SMTP server, leading to rejection of the email.
  Network Issues: There may be network connectivity issues between the SAP system and the SMTP server.
  Email Format Issues: The email being sent may not conform to the expected format or may contain invalid addresses.
  Server Restrictions: The SMTP server may have restrictions on the number of emails sent, the size of the emails, or the sender's address.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the SMTP server.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Verify the SMTP settings in the SAP system (transaction code SCOT).
  Ensure that the SMTP server address, port, and other settings are correct.
  
  
  
  Authentication:
  
  If the SMTP server requires authentication, ensure that the correct username and password are configured in the SAP system.
  Check if the authentication method (e.g., plain text, SSL) is supported by the SMTP server.
  
  
  
  Network Connectivity:
  
  Test the network connection to the SMTP server using tools like ping or telnet to ensure that the server is reachable.
  Check for any network issues or outages.
  
  
  
  Email Format:
  
  Review the email content and ensure that the recipient addresses are valid and correctly formatted.
  Check for any attachments that may exceed size limits.
  
  
  
  Server Restrictions:
  
  Consult with the SMTP server administrator to check for any restrictions or limits that may be causing the rejection.
  Ensure that the sender's email address is allowed to send emails through the SMTP server.
  
  
  
  Firewall/Security Settings:
  
  Review firewall settings to ensure that they are not blocking the SMTP traffic.
  Check for any security software that may be interfering with the email sending process.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to email sending issues for any known bugs or patches.
  Logs: Review the application logs in SAP (transaction code SLG1) for more detailed error messages that may provide additional context.
  SMTP Server Logs: If you have access, check the logs on the SMTP server for any error messages or reasons for rejection.
  
  By systematically checking these areas, you should be able to identify and resolve the issue causing the CRM_MKTHV_SMM104 error message. If the problem persists, consider reaching out to your SAP support team or the SMTP server administrator for further assistance.