How To Fix CRM_MKTHV_SMM103 - Return code not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 103

• Message text: Return code not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM103 - Return code not available ?

  The SAP error message CRM_MKTHV_SMM103 Return code not available typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to marketing or sales activities. This error indicates that the system is unable to retrieve a return code that is expected for a specific operation, which can be due to various reasons.
  Possible Causes:
  
  Configuration Issues: The marketing or sales area may not be properly configured in the system. This could include missing settings in the CRM system or in the underlying database.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data (e.g., customer master, product master) that the system relies on to generate the return code.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation, leading to the inability to retrieve the return code.
  System Bugs: There could be a bug in the SAP system or a specific transaction that is causing the error to occur.
  Missing Customization: If there are custom developments or enhancements in the system, they may not be functioning correctly, leading to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the CRM system to ensure that all necessary parameters are set up correctly. This includes checking marketing and sales area settings.
  Validate Master Data: Ensure that all relevant master data is complete and consistent. Check for missing or incorrect entries in customer and product master records.
  Review Authorizations: Verify that the user has the appropriate authorizations to perform the action that triggered the error. Adjust roles and permissions as necessary.
  Check for Notes and Patches: Look for SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  Debugging: If you have access to the development environment, consider debugging the transaction to identify where the return code is expected and why it is not being generated.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user roles, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to marketing and sales in SAP CRM, as they may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM marketing and sales processes for additional insights into configuration and troubleshooting.
  
  By following these steps, you should be able to identify the root cause of the CRM_MKTHV_SMM103 Return code not available error and implement a suitable solution.