How To Fix CRM_MKTHV_SMM101 - Could not get package handle from return structure

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 101

• Message text: Could not get package handle from return structure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM101 - Could not get package handle from return structure ?

  The SAP error message CRM_MKTHV_SMM101: Could not get package handle from return structure typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the handling of a return structure in a function module or method call. This error can arise due to various reasons, including issues with the data being processed, configuration problems, or system inconsistencies.
  Possible Causes:
  
  Data Issues: The data being passed to the function module may be incomplete, incorrect, or not in the expected format.
  Configuration Problems: There may be issues with the configuration of the CRM system, particularly related to marketing or sales processes.
  System Inconsistencies: There could be inconsistencies in the system, such as missing or corrupted data in the database.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access certain data or perform specific actions.
  Custom Code: If there are custom developments or enhancements in the system, they may not be handling the return structure correctly.
  
  Solutions:
  
  Check Input Data: Verify the data being passed to the function/module. Ensure that all required fields are populated and that the data types are correct.
  Review Configuration: Check the configuration settings related to the CRM module you are working with. Ensure that all necessary settings are correctly configured.
  Debugging: If you have access to the ABAP debugger, you can set breakpoints in the relevant function module to analyze the data being processed and identify where the error occurs.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action that is causing the error.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  System Consistency Check: Run consistency checks in the system to identify and resolve any inconsistencies in the database.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user details, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may want to check transaction codes related to CRM marketing or sales processes.
  Logs and Traces: Review application logs (transaction SLG1) and system logs (transaction SM21) for additional error messages or warnings that may provide more context.
  Documentation: Refer to SAP documentation for the specific CRM module you are working with to understand the expected behavior and data structures.
  
  By following these steps, you should be able to diagnose and resolve the error CRM_MKTHV_SMM101 effectively.