How To Fix CRM_MKTHV_SMM102 - Could not find package with guid &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 102

• Message text: Could not find package with guid &1

What causes this issue?

Callback module of SAP Mass Mailer responses to a package, which is not
available anymore. Probably the corresponding execution was deleted.

System Response

Proess dumps.

How to fix this error?

Do not delete executions, which was not processed completely.

Procedure for System Administrators

Check SAP Mass Mailer infrastructure for old or not processed packages.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM102 - Could not find package with guid &1 ?

  The SAP error message CRM_MKTHV_SMM102 with the description "Could not find package with guid &1" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to locate a specific marketing package identified by a GUID (Globally Unique Identifier). This can happen for various reasons, including data inconsistencies, missing entries, or issues with the marketing package configuration.
  Causes:
  
  Missing Package: The marketing package with the specified GUID does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the database or the package might have been deleted or not properly created.
  Authorization Issues: The user may not have the necessary authorizations to access the package.
  Incorrect GUID: The GUID provided may be incorrect or malformed.
  Transport Issues: If the package was recently transported from another system, it may not have been properly imported.
  
  Solutions:
  
  Verify the GUID: Check the GUID provided in the error message to ensure it is correct. You can do this by looking it up in the relevant tables or transaction codes.
  Check Package Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the marketing package and confirm its existence.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the marketing package.
  Recreate the Package: If the package is missing, you may need to recreate it or restore it from a backup if available.
  Check Transport Logs: If the issue arose after a transport, check the transport logs for any errors or issues that may have occurred during the transport process.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (for data dictionary) to investigate the issue further.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error details and any troubleshooting steps you have already taken.
  Documentation: Review SAP documentation related to CRM marketing packages for additional context and best practices.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.