How To Fix CRM_MKTHV_SMM106 - Mass Mailer was not started successfully. Check metadata for package &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 106

• Message text: Mass Mailer was not started successfully. Check metadata for package &1

What causes this issue?

There was something wrong with the metadata that prevented a successful
start of the C

System Response

Displays error message.

How to fix this error?

Contact your system administartor.

Procedure for System Administrators

Contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM106 - Mass Mailer was not started successfully. Check metadata for package &1 ?

  The SAP error message CRM_MKTHV_SMM106 indicates that the Mass Mailer process was not started successfully. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues related to the configuration or execution of the mass mailing functionality.
  Causes:
  
  Metadata Issues: The error message suggests checking the metadata for the package. This could mean that the metadata for the mass mailer package is either missing, incomplete, or incorrectly configured.
  Configuration Problems: There may be issues with the configuration settings for the Mass Mailer in the CRM system.
  Authorization Issues: The user executing the mass mailer may not have the necessary authorizations to start the process.
  System Errors: There could be underlying system errors or issues with the SAP application server that prevent the mass mailer from starting.
  Missing or Incorrect Data: The data required for the mass mailer might be missing or incorrectly formatted.
  
  Solutions:
  
  
  Check Metadata: 
  
  Go to the transaction code CRMD_ORDER or the relevant transaction for mass mailer configuration.
  Verify that the metadata for the package specified in the error message is correctly defined and available.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the Mass Mailer in the CRM system. Ensure that all necessary parameters are set correctly.
  You can access the configuration settings through the transaction SPRO and navigate to the relevant CRM settings.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the mass mailer. Check the roles and authorizations assigned to the user.
  
  
  
  Check Logs:
  
  Review the application logs for any additional error messages or warnings that could provide more context about the failure. You can use transaction SLG1 to check the logs.
  
  
  
  System Health Check:
  
  Perform a system health check to ensure that all services and components are running correctly. Check for any system errors or performance issues.
  
  
  
  Data Validation:
  
  Validate the data that is being used for the mass mailer. Ensure that all required fields are populated and that the data is in the correct format.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the Mass Mailer functionality for any specific troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant logs or details.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and SLG1.
  SAP Notes: Search for SAP Notes related to the Mass Mailer functionality and the specific error message for any patches or updates that may resolve the issue.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKTHV_SMM106 error message.