How To Fix CRM_MKTHV_SMM110 - Return code &1 not known

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 110

• Message text: Return code &1 not known

What causes this issue?

Return code of the SAP Mass Mailer Programm not known.

System Response

Package status set to failed.

How to fix this error?

Contact your system adminstrator.

Procedure for System Administrators

Check the compatibility of the CRM version and SAP Mass Mailer Programm.
Contact SAP Support.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM110 - Return code &1 not known ?

  The SAP error message CRM_MKTHV_SMM110 Return code &1 not known typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to marketing or sales activities. This error indicates that the system has encountered a return code that it does not recognize or cannot process.
  Causes:
  
  Invalid Return Code: The return code being processed is not defined in the system or is not recognized by the CRM application.
  Configuration Issues: There may be a misconfiguration in the marketing or sales module settings.
  Custom Development: If there are custom developments or enhancements in the system, they might be causing unexpected return codes.
  Data Issues: There could be issues with the data being processed, such as missing or incorrect entries.
  
  Solutions:
  
  Check Return Code: Verify the return code being generated. You can do this by checking the logs or debugging the process to see what return code is being returned and why it is not recognized.
  Review Configuration: Go through the configuration settings in the CRM system related to marketing and sales. Ensure that all necessary settings are correctly defined.
  Update or Patch: Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, issues like these are resolved in newer versions or patches.
  Custom Code Review: If there are custom developments, review the code to ensure that it is handling return codes correctly and that it is not introducing any unexpected behavior.
  Consult Documentation: Check SAP documentation or notes related to the specific error message. SAP Notes may provide insights or solutions for known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to marketing and sales activities in CRM, such as CRMD_ORDER, CRMD_ORDERADM_H, or others relevant to your specific scenario.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant function modules or methods to trace the execution flow and identify where the unrecognized return code is being generated.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_SMM110 Return code &1 not known error message.