How To Fix CRM_MKTHV_SMM201 - Can not generate mail templates. Mailform not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 201

• Message text: Can not generate mail templates. Mailform not available

What causes this issue?

Marketing element does not have a valid mailform assigned.

System Response

Execution for mass mailing not possible

How to fix this error?

Assign a valid mailform for marketing high volume

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM201 - Can not generate mail templates. Mailform not available ?

  The SAP error message CRM_MKTHV_SMM201 indicates that the system is unable to generate mail templates because the required mail form is not available. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send emails or notifications using predefined templates.
  Cause:
  
  
  Missing Mail Form: The primary cause of this error is that the mail form (template) that is supposed to be used for generating the email is not available in the system. This could be due to:
  
  The mail form has not been created or configured.
  The mail form is inactive or has been deleted.
  The mail form is not assigned to the relevant transaction or process.
  
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the mail form.
  
  
  Configuration Issues: There may be issues in the configuration settings related to the mail forms or the CRM system itself.
  
  
  Solution:
  
  
  Check Mail Form Availability:
  
  Go to the transaction code SOST (SAPconnect: Send Requests) to check if there are any pending emails and to see if the mail form is listed.
  Use transaction CRMD_ORDER to check the specific order or transaction where the error occurred and verify if the mail form is correctly assigned.
  
  
  
  Create or Activate Mail Form:
  
  If the mail form is missing, you may need to create it using transaction SO10 (Text Management) or CRMC_MKTPL (Mail Form Management).
  Ensure that the mail form is active and properly configured.
  
  
  
  Assign Mail Form:
  
  Ensure that the mail form is assigned to the relevant CRM transaction or process. This can usually be done in the customizing settings under the CRM area.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and use the mail form. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on creating and managing mail forms in your version of SAP CRM.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SO10: Text Management for creating and managing text elements.
  CRMD_ORDER: Accessing CRM orders and related documents.
  SOST: Monitoring the status of sent emails.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP Help Portal for detailed information on mail forms and templates in SAP CRM.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.