How To Fix CRM_MKTHV_SMM201 - Can not generate mail templates. Mailform not available

CRM_MKTHV_SMM201 - Overview

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 201

• Message text: Can not generate mail templates. Mailform not available

What causes this issue?

Marketing element does not have a valid mailform assigned.

System Response

Execution for mass mailing not possible

How to fix this error?

Assign a valid mailform for marketing high volume

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTHV_SMM201 - Details

• The SAP error message CRM_MKTHV_SMM201 indicates that the system is unable to generate mail templates because the required mail form is not available. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send emails or notifications using predefined templates.
  
  Cause:
  
  
  Missing Mail Form: The primary cause of this error is that the mail form (template) that is supposed to be used for generating the email is not available in the system. This could be due to:
  
  The mail form has not been created or configured.
  The mail form is inactive or has been deleted.
  The mail form is not assigned to the relevant transaction or process.
  
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the mail form.
  
  
  
  Configuration Issues: There may be issues in the configuration settings related to the mail forms or the CRM system itself.
  
  
  
  Solution:
  
  
  Check Mail Form Availability:
  
  Go to the transaction code SOST