How To Fix CRM_MKTHV_SMM203 - Email address &1 will receive bounce messages

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 203

• Message text: Email address &1 will receive bounce messages

What causes this issue?

A reply to address is used. This address will receive technical bounces
from the SMTP service. In a mass mail scenario the bounce rate is high
and can cause heavy workload on the server.

System Response

A warning is displayed

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM203 - Email address &1 will receive bounce messages ?

  The SAP error message CRM_MKTHV_SMM203 indicates that the email address specified (represented by &1) is set to receive bounce messages. This typically occurs in the context of SAP Customer Relationship Management (CRM) when sending marketing emails or communications.
  Cause:
  
  Invalid Email Address: The email address may be invalid or incorrectly formatted, leading to undeliverable messages.
  Recipient's Mailbox Issues: The recipient's mailbox may be full, or the email server may be rejecting messages for other reasons.
  Email Configuration: There may be issues with the configuration of the email sending process in SAP, such as incorrect SMTP settings.
  Bounce Handling Settings: The system may be configured to handle bounces in a specific way, and the email address in question is flagged for bounce handling.
  
  Solution:
  
  Verify Email Address: Check the email address for typos or formatting errors. Ensure it is a valid and active email address.
  Check Recipient's Mailbox: If possible, contact the recipient to confirm that their mailbox is active and not full.
  Review Email Configuration: Ensure that the SMTP settings in SAP are correctly configured. This includes checking the mail server settings and ensuring that the SAP system can connect to the mail server.
  Update Bounce Handling Settings: If the email address is repeatedly bouncing, consider removing it from the mailing list or updating the bounce handling settings in the CRM system.
  Test Email Sending: Send a test email to the address to see if it goes through. This can help identify if the issue is persistent or temporary.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  Email Logs: Review email logs in the SAP system to gather more information about the bounce messages and the reasons for them.
  User Documentation: Refer to the SAP CRM user documentation for guidelines on managing email communications and handling bounce messages.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.