How To Fix CRM_MKTHV_SMM036 - Successful outbounds &1, accepted outbounds &2, rejected outbounds &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 036

• Message text: Successful outbounds &1, accepted outbounds &2, rejected outbounds &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM036 - Successful outbounds &1, accepted outbounds &2, rejected outbounds &3 ?

  The SAP error message CRM_MKTHV_SMM036 indicates an issue related to the processing of outbound messages in the SAP Customer Relationship Management (CRM) system. This message typically provides a summary of the status of outbound messages, including how many were successful, accepted, and rejected.
  Cause:
  The error message is generally triggered when there are issues with the outbound processing of marketing messages or campaigns. The specific causes for the rejected outbound messages can include:
  
  Data Issues: Missing or incorrect data in the marketing documents or recipient lists.
  Configuration Problems: Incorrect settings in the CRM system or in the integration with other systems (like SAP Marketing Cloud).
  Recipient Status: The recipients may have opted out of receiving communications, or their status may not allow for outbound messages.
  Technical Errors: Issues with the underlying technology, such as network problems or system downtime.
  
  Solution:
  To resolve the issue indicated by the error message CRM_MKTHV_SMM036, you can take the following steps:
  
  Check Logs: Review the application logs and error logs in the CRM system to identify specific reasons for the rejected outbound messages.
  Validate Data: Ensure that all required data for the outbound messages is complete and accurate. Check the recipient lists for any missing or incorrect information.
  Review Configuration: Verify the configuration settings related to outbound processing in the CRM system. Ensure that all necessary settings are correctly configured.
  Recipient Status: Check the status of the recipients in the system. Make sure that they are eligible to receive the outbound messages.
  Test Outbound Processing: Conduct a test run of the outbound processing to see if the issue persists. This can help isolate the problem.
  Consult Documentation: Refer to SAP documentation or notes related to CRM marketing and outbound processing for any known issues or additional troubleshooting steps.
  Contact Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM37 to check job logs or SLG1 to view application logs for more detailed error messages.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.