How To Fix CRM_MKTHV_SMM038 - Package &1 was pinged more than &2 times. Status set to error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 038

• Message text: Package &1 was pinged more than &2 times. Status set to error

What causes this issue?

Package was pinged successfully several times, but still it is not
complete. Assumption is that mass mail process still exists but hangs.

System Response

Package is set to errorneous.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check mass mail process. Kill process if it is hanging. The resumability
of the mass mail process will take care for a complete execution of the
process. If the process is still running another possibility is, not to
kill the process because if the process is completed it will call the
callback module, which sets the state of the package to completed. Note
that the mass mail instance can be used again for another package,
because the status of the package was set to error and only packages
which status is started or pending occupies an RFC destination.
Customizing parameter MAX_TIMEOUT_COUNTER defines the maximum value how
many times the external mass mail process will be checked before the
package status changes to error. Default is 3.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM038 - Package &1 was pinged more than &2 times. Status set to error ?

  The SAP error message CRM_MKTHV_SMM038 indicates that a specific package (denoted as &1) has been pinged more than the allowed number of times (denoted as &2). This typically occurs in the context of SAP CRM (Customer Relationship Management) systems, particularly when dealing with marketing or sales processes.
  Cause:
  
  Excessive Pinging: The error is triggered when a package is pinged (i.e., checked for status or availability) more times than the system allows. This could be due to a loop in the code, a misconfiguration, or a network issue causing repeated requests.
  Timeouts or Delays: If the system is experiencing delays or timeouts, it may lead to multiple ping attempts before a response is received.
  Configuration Settings: The maximum number of allowed pings may be set too low for the current operational needs.
  
  Solution:
  
  Check Configuration: Review the configuration settings related to the package pinging limits. You may need to increase the allowed number of pings if the current limit is too restrictive for your business processes.
  Review Code Logic: If there is custom code involved, check for any loops or repeated calls that may be causing excessive pings. Optimize the logic to ensure that pings are only sent when necessary.
  Monitor Network Performance: Investigate any network issues that may be causing delays in responses. Ensure that the network is stable and that there are no connectivity issues between the systems involved.
  Error Handling: Implement better error handling in your application to manage situations where a package fails to respond within the expected timeframe, preventing unnecessary repeated pings.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error message or related issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and marketing processes to understand the context of package management and pinging.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  
  By addressing the underlying causes and implementing the suggested solutions, you should be able to resolve the CRM_MKTHV_SMM038 error and prevent it from occurring in the future.