How To Fix CRM_MKTHV_SMM037 - Package &1 was failed more than &2 times. Status set to error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 037

• Message text: Package &1 was failed more than &2 times. Status set to error

What causes this issue?

Package failed several times.

System Response

Package is set to errorneous.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Investigate the cause why the package fails by checking the package's
application log.
Customizing parameter MAX_FAILED_TRIES defines the maximum value of
failed tries for a package. If the value is exceeded, the package state
changes to error. Default is 3.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM037 - Package &1 was failed more than &2 times. Status set to error ?

  The SAP error message CRM_MKTHV_SMM037 indicates that a specific package (denoted by &1) has failed to process more than a specified number of times (denoted by &2). As a result, the system has set the status of that package to "error." This error typically occurs in the context of SAP Customer Relationship Management (CRM) and can be related to various issues, including data inconsistencies, configuration problems, or system performance issues.
  Causes:
  
  Data Issues: The package may contain invalid or inconsistent data that prevents it from being processed successfully.
  Configuration Errors: There may be misconfigurations in the CRM system or related components that lead to processing failures.
  System Performance: If the system is under heavy load or if there are resource constraints, it may lead to timeouts or failures in processing the package.
  Network Issues: Problems with network connectivity can also cause failures in processing packages, especially if they involve communication with external systems.
  Authorization Issues: Lack of proper authorizations for the user or process trying to execute the package can lead to failures.
  
  Solutions:
  
  Check Logs: Review the application logs and error messages to identify the specific reason for the failures. This can provide insights into what went wrong during processing.
  Data Validation: Validate the data in the package to ensure it meets the required format and constraints. Correct any inconsistencies or errors found.
  Configuration Review: Check the configuration settings related to the package processing. Ensure that all necessary settings are correctly configured.
  Performance Monitoring: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or scheduling processing during off-peak hours.
  Retry Mechanism: If applicable, implement a retry mechanism to attempt processing the package again after addressing the underlying issues.
  Authorization Check: Ensure that the user or process has the necessary authorizations to execute the package.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check logs for more detailed error messages.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.