How To Fix CRM_MKTHV_SMM021 - Start of package &1 failed. Message is &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 021

• Message text: Start of package &1 failed. Message is &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM021 - Start of package &1 failed. Message is &2. ?

  The SAP error message CRM_MKTHV_SMM021 indicates that there was a failure in starting a package, and it typically includes a specific package identifier (&1) and an error message (&2) that provides more context about the failure.
  Possible Causes:
  
  Configuration Issues: The package may not be properly configured in the system.
  Authorization Problems: The user may not have the necessary authorizations to execute the package.
  System Errors: There could be underlying system issues, such as database connectivity problems or system resource limitations.
  Data Issues: The data being processed by the package may be corrupted or not in the expected format.
  Transport Issues: If the package is part of a transport request, there may be issues with the transport itself.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the package to ensure they are correct.
  Review Authorizations: Ensure that the user executing the package has the necessary authorizations. You can check this in transaction SU53 after the error occurs.
  Analyze the Error Message: Look at the specific error message (&2) provided with the error to get more details about what went wrong.
  Check System Logs: Use transaction SM21 to check the system logs for any related errors or warnings that could provide more context.
  Debugging: If you have access to debugging tools, you can try to debug the package execution to identify where it fails.
  Data Validation: Validate the data being processed to ensure it meets the expected criteria.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SLG1 (Application Log), and ST22 (Dump Analysis) to gather more information about the error.
  SAP Notes: Search for SAP Notes related to the error message or the specific package to see if there are known issues or patches available.
  Documentation: Review the official SAP documentation for the CRM module to understand the expected behavior of the package and any prerequisites.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_SMM021 error message.