How To Fix CRM_MKTHV_SMM019 - Could not lock mass mail execution &1. Status not set to completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 019

• Message text: Could not lock mass mail execution &1. Status not set to completed

What causes this issue?

Could not set lock for mass mail execution.

System Response

Display warning

How to fix this error?

Execute the process again at a later point of time. If the problem still
exists contact your administrator.

Procedure for System Administrators

Check locks with transaction SM12 for table name CRMD_MKTHV_MPACK. Try
to find out the process, which does not release the lock. If the problem
could not be solved on project base, contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM019 - Could not lock mass mail execution &1. Status not set to completed ?

  The SAP error message CRM_MKTHV_SMM019 indicates that there was an issue with locking the mass mail execution process, and as a result, the status could not be set to "completed." This error typically occurs in the context of executing mass mail campaigns in SAP CRM.
  Causes:
  
  Concurrency Issues: The error often arises when multiple users or processes are trying to access or modify the same mass mail execution instance simultaneously, leading to a locking conflict.
  Incomplete Previous Execution: If a previous mass mail execution did not complete successfully, it might still hold a lock on the execution instance, preventing new executions from proceeding.
  Database Locking: There may be database-level locks that are preventing the execution from being processed.
  Configuration Issues: Incorrect configuration settings in the mass mail execution process could also lead to this error.
  
  Solutions:
  
  Check for Active Processes: Verify if there are any active mass mail executions that are currently running. If so, wait for them to complete or terminate them if they are stuck.
  Release Locks: If you have access to transaction codes like SM12 (to check and delete locks) or SM21 (to check system logs), you can investigate and release any locks that may be causing the issue.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Restart the Process: If the previous execution is confirmed to be incomplete, you may need to restart the mass mail execution process after ensuring that all locks are released.
  System Configuration: Review the configuration settings related to mass mail execution in SAP CRM to ensure they are set up correctly.
  Consult Documentation: Refer to SAP Notes or documentation related to mass mail execution for any known issues or patches that may address this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and delete locks.
  SLG1: To view application logs.
  SM21: To check system logs for errors.
  
  
  SAP Notes: Search for SAP Notes related to CRM mass mail execution for any specific fixes or updates.
  User Permissions: Ensure that the user executing the mass mail has the necessary permissions to perform the action.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with SAP directly for further assistance.