How To Fix CRM_MKTHV_SMM018 - Could not lock mass mail execution &1. Status not set to with errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 018

• Message text: Could not lock mass mail execution &1. Status not set to with errors

What causes this issue?

Could not set lock for mass mail execution.

System Response

Display warning

How to fix this error?

Execute the process again at a later point of time. If the problem still
exists contact your administrator.

Procedure for System Administrators

Check locks with transaction SM12 for table name CRMD_MKTHV_MPACK. Try
to find out the process, which does not release the lock. If the problem
could not be solved on project base, contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM018 - Could not lock mass mail execution &1. Status not set to with errors ?

  The SAP error message CRM_MKTHV_SMM018 indicates that there was an issue with locking the mass mail execution process in the SAP CRM system. This error typically arises when there is a conflict in accessing the mass mail execution due to another process or user currently using it, or if there are issues with the configuration or data integrity.
  Causes:
  
  Concurrent Access: Another user or process is currently executing a mass mail operation, which prevents your process from obtaining the necessary lock.
  System Configuration Issues: There may be configuration issues in the CRM system that are preventing the mass mail execution from being processed correctly.
  Data Integrity Issues: There could be problems with the data being used for the mass mail execution, such as missing or incorrect entries.
  Database Locking: The database may have locks that are preventing the execution of the mass mail process.
  
  Solutions:
  
  Check for Concurrent Processes: Verify if another user or process is currently executing a mass mail operation. If so, wait for that process to complete before trying again.
  Review System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Restart the Process: If you suspect that the process is stuck, you may need to restart the mass mail execution process.
  Check Configuration: Review the configuration settings related to mass mail execution in the CRM system to ensure they are set up correctly.
  Data Validation: Validate the data being used for the mass mail execution to ensure there are no missing or incorrect entries.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system-level issue.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to mass mail execution, such as CRMD_ORDER or CRMD_ORDERADM_H, to see if there are any issues with the orders or data.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  Documentation: Review the SAP CRM documentation for mass mail execution to ensure that all prerequisites and configurations are correctly set.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.