How To Fix CRM_MKTHV_SMM016 - Mass mail execution &1 was detected as completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 016

• Message text: Mass mail execution &1 was detected as completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM016 - Mass mail execution &1 was detected as completed ?

  The SAP error message CRM_MKTHV_SMM016 indicates that a mass mail execution process has been detected as completed. This message typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with mass mailings or marketing campaigns.
  Cause:
  
  Execution Status: The error suggests that the mass mail execution process has already been completed, which means that the system is trying to execute a process that has already finished.
  Duplicate Execution: There may be an attempt to re-run a mass mail execution that is already marked as completed in the system.
  System Configuration: There could be issues with the configuration of the mass mail execution process or the underlying job scheduling.
  
  Solution:
  
  Check Execution Status: Verify the status of the mass mail execution in the system. If it has indeed completed, you may not need to run it again.
  Review Logs: Look at the logs for the mass mail execution to understand what was processed and if there were any errors during the execution.
  Re-run if Necessary: If you need to re-run the mass mail execution, ensure that you are using a different execution ID or that the previous execution is properly reset or archived.
  System Configuration: Review the configuration settings for mass mail execution in the CRM system to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or notes related to mass mail execution for any specific instructions or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to mass mail execution, such as CRMD_ORDER for managing marketing campaigns.
  SAP Notes: Check for any SAP Notes that might address known issues or provide patches related to mass mail execution.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_SMM016 error message.