How To Fix CRM_MKTHV_SMM015 - Mass mail execution &1 was detected as with errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 015

• Message text: Mass mail execution &1 was detected as with errors

What causes this issue?

Execution was detected as errorneous

System Response

Execution was deactivated

How to fix this error?

Contact your system adminstrator

Procedure for System Administrators

Investigate execution via report CRM_MKTHV_SMM_MONITOR. Check
application log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM015 - Mass mail execution &1 was detected as with errors ?

  The SAP error message CRM_MKTHV_SMM015 indicates that there was an issue during the execution of a mass mail process in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are problems with the configuration, data, or execution of the mass mail campaign.
  Causes:
  
  Data Issues: There may be missing or incorrect data in the recipient list or the mail template.
  Configuration Problems: The mass mail settings or the mail server configuration may not be set up correctly.
  Technical Errors: There could be issues with the underlying system, such as connectivity problems with the email server or issues with the SAP application itself.
  Authorization Issues: The user executing the mass mail may not have the necessary permissions to perform the action.
  System Limitations: The volume of emails being sent may exceed system limits or quotas.
  
  Solutions:
  
  Check Data: Review the recipient list and ensure that all required fields are populated correctly. Validate the email addresses to ensure they are formatted correctly.
  Review Configuration: Verify the mass mail configuration settings in SAP CRM. Ensure that the email server settings (like SMTP) are correctly configured.
  Check Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the execution.
  Test Email Sending: Try sending a test email to a small group or a single recipient to see if the issue persists. This can help isolate the problem.
  User Authorizations: Ensure that the user has the necessary authorizations to execute mass mail campaigns. Check roles and permissions in the user profile.
  Consult SAP Notes: Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error or provide patches or updates.
  Contact Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SOST (for monitoring sent emails).
  Documentation: Review SAP documentation related to mass mail functionality in CRM for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.