How To Fix CRM_MKTHV_SMM013 - Could not lock package &1. Package was not started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 013

• Message text: Could not lock package &1. Package was not started

What causes this issue?

Package was locked from another process.

System Response

Package locking not possible.

How to fix this error?

Execute the process again at a later point of time. Contact your system
administrator if the problem persist.

Procedure for System Administrators

Check locks with transaction SM12 for table name CRMD_MKTHV_MPACK. Try
to find out the process, which does not release the lock. If the problem
could not be solved on project base, contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM013 - Could not lock package &1. Package was not started ?

  The SAP error message CRM_MKTHV_SMM013 indicates that the system could not lock a specific package, and as a result, the package was not started. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there are issues related to package processing or locking mechanisms.
  Causes:
  
  Concurrent Access: The package may be locked by another user or process that is currently accessing it. This can happen if multiple users are trying to process the same package simultaneously.
  System Configuration: There may be configuration issues in the CRM system that prevent the package from being locked properly.
  Database Locks: There could be database-level locks that are preventing the package from being accessed.
  Incomplete Package Setup: The package may not have been set up correctly, leading to issues when trying to lock it.
  
  Solutions:
  
  Check for Locks: Use transaction code SM12 to check for any existing locks on the package. If you find locks that are no longer needed, you can delete them (ensure you have the necessary authorizations).
  Review User Sessions: Check if other users are currently processing the same package. If so, coordinate with them to avoid conflicts.
  Restart the Process: Sometimes, simply restarting the process or transaction can resolve temporary locking issues.
  Check Configuration: Review the configuration settings related to package processing in the CRM system to ensure everything is set up correctly.
  Database Administration: If database locks are suspected, consult with your database administrator to identify and resolve any underlying issues.
  System Logs: Check the system logs (transaction code SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SLG1 (for application logs), and SM21 (for system logs).
  SAP Notes: Search for SAP Notes related to the error message or the specific transaction you are working with. SAP Notes often provide solutions or workarounds for known issues.
  Documentation: Review the official SAP documentation for CRM package processing to understand the expected behavior and configuration settings.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.