How To Fix CRM_MKTHV_SMM012 - Package table could not be locked for getting free RFC destinations

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 012

• Message text: Package table could not be locked for getting free RFC destinations

What causes this issue?

Package table was locked from another process.

System Response

Package processing not possible.

How to fix this error?

Execute the report again at a later point of time. Contact your system
administrator if the problem persist.

Procedure for System Administrators

Check locks with transaction SM12 for table name CRMD_MKTHV_MPACK. Try
to find out the process, which does not release the lock. If the problem
could not be solved on project base, contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM012 - Package table could not be locked for getting free RFC destinations ?

  The SAP error message CRM_MKTHV_SMM012 indicates that the system is unable to lock the package table for obtaining free RFC (Remote Function Call) destinations. This can occur in various scenarios, particularly when there are issues with the system's ability to manage RFC connections or when there are contention issues with the package table.
  Causes:
  
  Lock Contention: Another process may be holding a lock on the package table, preventing your transaction from acquiring the necessary lock.
  Database Issues: There may be underlying database issues that are causing delays or failures in locking the table.
  Configuration Issues: Incorrect configuration of RFC destinations or related settings in the SAP system.
  System Performance: High load on the system can lead to delays in processing requests, causing timeouts or lock issues.
  Transport Layer Issues: Problems with the transport layer or network issues can also lead to failures in establishing RFC connections.
  
  Solutions:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries on the package table. If you find any unnecessary locks, you may need to delete them (ensure that you understand the implications of doing so).
  Monitor System Performance: Use transaction codes like SM37 (to check job logs) and ST22 (to check dumps) to monitor system performance and identify any bottlenecks.
  Review RFC Configuration: Check the configuration of your RFC destinations in transaction SM59. Ensure that they are correctly set up and that there are no errors in the configuration.
  Increase Timeout Settings: If the issue is related to timeouts, consider increasing the timeout settings for RFC connections.
  Restart Services: If the issue persists, consider restarting the relevant services or the application server to clear any potential locks or contention.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for any specific fixes or recommendations provided by SAP.
  System Logs: Review system logs (transaction SM21) for any related error messages that could provide additional context.
  Performance Monitoring: Use transaction ST03N to analyze workload and performance metrics, which can help identify if the system is under heavy load.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.