How To Fix CRM_MKTHV_SMM020 - Could not lock mass mail execution &1. Execution could not be deleted

CRM_MKTHV_SMM020 - Overview

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 020

• Message text: Could not lock mass mail execution &1. Execution could not be deleted

What causes this issue?

Could not set lock for mass mail execution.

System Response

Display warning

How to fix this error?

Execute the process again at a later point of time. If the problem still
exists contact your administrator.

Procedure for System Administrators

Check locks with transaction SM12 for table name CRMD_MKTHV_MPACK. Try
to find out the process, which does not release the lock. If the problem
could not be solved on project base, contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM020 - Could not lock mass mail execution &1. Execution could not be deleted ?

  The SAP error message CRM_MKTHV_SMM020 indicates that there is an issue with locking the mass mail execution process in the SAP CRM system. This error typically occurs when there is an attempt to delete or modify a mass mail execution that is currently locked or in use by another process or user.
  
  Cause:
  
  Locking Mechanism: The mass mail execution process is locked by another user or process. This can happen if another user is currently executing or has executed a mass mail job that has not yet completed.
  Database Lock: There may be a database lock on the relevant records that prevents the deletion or modification of the mass mail execution.
  Session Issues: Sometimes, if a session is not properly closed or if there are orphaned sessions, it can lead to locking issues.
  
  
  Solution:
  
  Check for Active Sessions: Use transaction code SM12 to check for any active locks on the mass mail execution. If you find