How To Fix CRM_MKTHV_INFRASTRUC064 - no high volume execution job found for this batch job guid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 064

• Message text: no high volume execution job found for this batch job guid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC064 - no high volume execution job found for this batch job guid ?

  The SAP error message CRM_MKTHV_INFRASTRUC064 indicates that there is no high-volume execution job found for the specified batch job GUID. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with high-volume processing tasks, such as mass data processing or batch jobs related to marketing or sales activities.
  Causes:
  
  Job Not Scheduled or Completed: The high-volume job may not have been scheduled, or it may have failed to complete successfully.
  Incorrect GUID: The GUID provided may be incorrect or does not correspond to any existing job in the system.
  Job Deletion: The job might have been deleted or purged from the system before the query was executed.
  Authorization Issues: The user may not have the necessary authorizations to view or access the job information.
  System Configuration Issues: There may be configuration issues in the system that prevent the job from being recognized.
  
  Solutions:
  
  Check Job Status: Use transaction codes like SM37 to check the status of the batch jobs. Look for the job with the specified GUID to see if it exists and what its status is.
  Verify GUID: Ensure that the GUID you are using is correct. Double-check the source from which you obtained the GUID.
  Re-schedule the Job: If the job has not been scheduled, you may need to re-schedule it. Ensure that all necessary parameters are correctly set.
  Review Logs: Check the application logs for any errors or warnings that might provide more context about why the job is not found.
  Authorization Check: Ensure that you have the necessary authorizations to view batch jobs. Consult with your SAP security team if needed.
  System Configuration: If you suspect a configuration issue, consult with your SAP Basis team to ensure that the system is set up correctly for high-volume processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SLG1 (Application Log), and SM21 (System Log) for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to high-volume processing in CRM to understand the expected behavior and configuration settings.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.