How To Fix CRM_MKTHV_INFRASTRUC063 - Mail form &1 contains attributes that are not supported by segment &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 063

• Message text: Mail form &1 contains attributes that are not supported by segment &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC063 - Mail form &1 contains attributes that are not supported by segment &2 ?

  The SAP error message CRM_MKTHV_INFRASTRUC063 indicates that there is an issue with a mail form in the SAP CRM system. Specifically, it states that the mail form (identified by &1) contains attributes that are not supported by the specified segment (identified by &2). This typically occurs when there is a mismatch between the attributes defined in the mail form and the capabilities of the segment being used.
  Cause:
  
  Incompatible Attributes: The mail form may include attributes or fields that are not recognized or supported by the segment you are trying to use. This can happen if the mail form was designed with certain attributes that are not available in the context of the segment.
  Segment Configuration: The segment may not be configured to handle certain attributes that are present in the mail form. This could be due to changes in the segment structure or updates to the mail form.
  Version Mismatch: If there are different versions of the mail form or segment, it could lead to compatibility issues.
  
  Solution:
  
  Review Mail Form: Check the mail form (identified by &1) to see which attributes are included. Compare these attributes with the capabilities of the segment (identified by &2) to identify any unsupported attributes.
  Modify Mail Form: If you find unsupported attributes, you may need to remove or modify them in the mail form to ensure compatibility with the segment.
  Update Segment Configuration: If possible, update the segment configuration to support the required attributes. This may involve adjusting the segment definition or adding new fields.
  Testing: After making changes, test the mail form again to ensure that the error is resolved and that the mail can be sent successfully.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the attributes supported by the segment and how to configure mail forms correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on mail form and segment compatibility.
  Transaction Codes: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to review the order and related mail forms.
  Debugging: If the issue persists, consider debugging the process to get more insights into where the incompatibility arises.
  SAP Community: Engage with the SAP Community or forums for additional support and shared experiences from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.