How To Fix CRM_MKTHV_INFRASTRUC062 - &1 prospects of target group &2: not found, archived or general block

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 062

• Message text: &1 prospects of target group &2: not found, archived or general block

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC062 - &1 prospects of target group &2: not found, archived or general block ?

  The SAP error message CRM_MKTHV_INFRASTRUC062 typically indicates that the system is unable to find the specified prospects for a target group. This can occur for several reasons, including:
  Causes:
  
  Data Archiving: The prospects may have been archived, meaning they are no longer available in the active database.
  General Block: The prospects could be blocked due to various reasons, such as data integrity issues or business rules that prevent access.
  Incorrect Target Group: The target group specified may not be correctly defined or may not contain any active prospects.
  Authorization Issues: The user may not have the necessary permissions to access the data related to the target group or its prospects.
  Data Deletion: The prospects may have been deleted from the system, either intentionally or accidentally.
  
  Solutions:
  
  
  Check Data Archiving:
  
  Verify if the prospects have been archived. If they are archived, you may need to restore them or access the archived data through the appropriate transaction codes.
  
  
  
  Review Target Group Configuration:
  
  Ensure that the target group is correctly defined and that it includes the expected prospects. You can check the configuration in the CRM system to confirm that the target group is set up properly.
  
  
  
  Check for Blocks:
  
  Investigate if there are any blocks on the prospects. This can be done by reviewing the status of the prospects in the system and checking for any flags or indicators that may prevent access.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view the prospects in the target group. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  
  Data Integrity Check:
  
  Run data integrity checks to ensure that there are no inconsistencies in the database that could be causing the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or fixes available that can resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to investigate the order management and target group details.
  SAP Documentation: Review the official SAP documentation for CRM marketing and target group management for more insights into how these components interact.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.