How To Fix CRM_MKTHV_INFRASTRUC039 - Entry CRMD_MKTTG_JOB cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 039

• Message text: Entry CRMD_MKTTG_JOB cannot be locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC039 - Entry CRMD_MKTTG_JOB cannot be locked ?

  The SAP error message CRM_MKTHV_INFRASTRUC039 indicates that the system is unable to lock the entry for the job CRMD_MKTTG_JOB. This typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with marketing and campaign management functionalities.
  Cause:
  
  Concurrent Access: The most common cause of this error is that another process or user is currently accessing the same job or data, preventing the system from obtaining a lock.
  Long-Running Transactions: If a transaction is taking too long to complete, it may hold onto the lock longer than expected, causing other processes to fail when they attempt to access the same resource.
  System Configuration Issues: There may be configuration issues or bugs in the system that prevent proper locking mechanisms from functioning.
  Database Locks: Sometimes, database-level locks can also lead to this issue, especially if there are issues with the database itself.
  
  Solution:
  
  Check for Active Processes: Use transaction codes like SM12 (to check for locks) and SM66 (to monitor active processes) to identify if another user or process is currently holding the lock on the job.
  Wait and Retry: If the lock is held by a long-running transaction, it may be best to wait for that transaction to complete and then retry the operation.
  Release Locks: If you identify a lock that should not be there (e.g., a user session that is no longer active), you can manually release the lock using transaction SM12.
  Check Job Status: Use transaction SM37 to check the status of the job and see if it is running or has failed. If it has failed, you may need to investigate the cause of the failure.
  System Logs: Review system logs (transaction SLG1) for any related error messages that might provide more context on why the lock could not be obtained.
  Consult Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate potential system or database issues.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: Display and manage locks.
  SM66: Global work process overview.
  SM37: Job monitoring.
  SLG1: Application log.
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  
  
  Documentation: Review SAP documentation related to CRM marketing and job management for best practices and troubleshooting steps.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_INFRASTRUC039 error message.