How To Fix CRM_MKTHV_INFRASTRUC038 - Job status cannot be set to 'Ended Canceled'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 038

• Message text: Job status cannot be set to 'Ended Canceled'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC038 - Job status cannot be set to 'Ended Canceled' ?

  The SAP error message CRM_MKTHV_INFRASTRUC038 indicates that a job status cannot be set to "Ended Canceled." This error typically occurs in the context of marketing campaigns or activities within the SAP Customer Relationship Management (CRM) module. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Job Status Inconsistency: The job may already be in a status that does not allow it to be canceled. For example, if the job is already completed or has been processed in a way that prevents it from being canceled.
  Dependencies on Other Processes: There may be other processes or jobs that depend on the current job, preventing it from being canceled.
  Authorization Issues: The user may not have the necessary permissions to change the job status.
  System Configuration: There may be configuration settings in the system that restrict the ability to change job statuses under certain conditions.
  
  Solutions:
  
  Check Current Job Status: Review the current status of the job in question. If it is already completed or in a state that does not allow cancellation, you may need to take a different action.
  Review Dependencies: Investigate if there are any dependent jobs or processes that need to be addressed before you can cancel the job.
  User Permissions: Ensure that the user attempting to change the job status has the appropriate authorizations. If not, contact your system administrator to adjust permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on job status management in your version of SAP CRM.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to check the job details and make necessary adjustments.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that address known issues and provide solutions or workarounds.
  Transaction Logs: Review transaction logs for any additional error messages or warnings that may provide more context about the issue.
  System Configuration: Review the configuration settings in the CRM system related to job management and status transitions.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_INFRASTRUC038 error message.