How To Fix CRM_MKTHV_INFRASTRUC037 - Job status cannot be set to 'Ended with Errors'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 037

• Message text: Job status cannot be set to 'Ended with Errors'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC037 - Job status cannot be set to 'Ended with Errors' ?

  The SAP error message CRM_MKTHV_INFRASTRUC037 indicates that a job in the SAP system cannot be set to "Ended with Errors." This typically occurs in the context of a marketing campaign or related processes in SAP Customer Relationship Management (CRM). Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Data Issues: There may be inconsistencies or missing data in the marketing campaign or related objects that prevent the job from completing successfully.
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to errors during job execution.
  System Performance: If the system is under heavy load or if there are performance issues, jobs may fail to complete properly.
  Authorization Issues: Lack of proper authorizations for the user executing the job can lead to errors.
  Technical Errors: Bugs or issues in the underlying code or processes can also cause jobs to fail.
  
  Solutions:
  
  Check Job Logs: Review the job logs for detailed error messages that can provide insights into what went wrong. This can help identify specific data or configuration issues.
  Data Validation: Ensure that all required data for the marketing campaign is complete and valid. Check for missing or incorrect entries in relevant tables.
  Configuration Review: Verify the configuration settings related to the marketing campaign and ensure they are set up correctly.
  System Performance: Monitor system performance and check for any bottlenecks. If necessary, optimize the system or schedule jobs during off-peak hours.
  Authorization Check: Ensure that the user executing the job has the necessary authorizations to perform the actions required by the job.
  Re-run the Job: After addressing any identified issues, try re-running the job to see if it completes successfully.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring) to check job status and logs.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Documentation: Refer to the official SAP documentation for CRM and marketing processes for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or open a support ticket with SAP for further assistance.