How To Fix CRM_MKTHV_INFRASTRUC041 - Marketing job entry not found; job name is &1, number is &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 041

• Message text: Marketing job entry not found; job name is &1, number is &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC041 - Marketing job entry not found; job name is &1, number is &2 ?

  The SAP error message CRM_MKTHV_INFRASTRUC041 indicates that a marketing job entry could not be found in the system. This error typically occurs when a marketing job that is expected to be present in the system is either missing or has not been properly scheduled or executed.
  Cause:
  
  Job Not Created: The marketing job may not have been created successfully in the system.
  Job Deletion: The job might have been deleted or not saved correctly.
  Incorrect Job Name/Number: The job name or number referenced in the error message may be incorrect or misspelled.
  Job Execution Issues: The job may have failed during execution, leading to its absence in the job log.
  Authorization Issues: The user may not have the necessary authorizations to view or access the job.
  
  Solution:
  
  Verify Job Creation: Check if the marketing job was created successfully. You can do this by navigating to the relevant transaction (e.g., CRMD_ORDER or CRMD_ORDERADM_H) and looking for the job in the job management area.
  Check Job Status: Use transaction SM37 to check the status of the job. Look for the job name and number to see if it exists and what its status is (e.g., finished, canceled, etc.).
  Recreate the Job: If the job is missing, you may need to recreate it. Ensure that all parameters are correctly set.
  Review Logs: Check the application logs for any errors or warnings that might provide more context on why the job is not found.
  Authorization Check: Ensure that the user has the necessary authorizations to access and manage marketing jobs.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to the marketing job functionality.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (CRM Order Administration).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_INFRASTRUC041 error message.