How To Fix CRM_MKTGS_COMMON004 - Rollback for marketing object transaction failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_COMMON - CRM Marketing: Common messages

• Message number: 004

• Message text: Rollback for marketing object transaction failed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You receive an error and cannot proceed.

How to fix this error?

Contact your system administrator to check the system log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_COMMON004 - Rollback for marketing object transaction failed ?

  The SAP error message CRM_MKTGS_COMMON004 indicates that a rollback for a marketing object transaction has failed. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the processing of marketing objects, such as campaigns, activities, or other marketing-related transactions.
  Causes:
  
  Database Locking Issues: The transaction may be trying to access a database record that is locked by another process.
  Data Consistency Errors: There may be inconsistencies in the data that prevent the rollback from completing successfully.
  System Resource Issues: Insufficient system resources (like memory or database connections) can lead to transaction failures.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with standard transaction processing.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to transaction failures.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the database tables related to the marketing object. If you find locks, you may need to wait for them to be released or resolve them.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the transaction.
  Data Consistency Check: Run consistency checks on the marketing objects to ensure that there are no data integrity issues. This can often be done using transaction codes like CRMD_ORDER or specific reports for marketing objects.
  System Resources: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or increasing resources.
  Debugging: If the issue persists, you may need to debug the transaction to identify where the failure occurs. This may require the assistance of a developer or SAP support.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Reprocessing: If the transaction can be reprocessed, try to do so after addressing any identified issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SLG1, SM12, and SM21 for logs and monitoring.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Review SAP documentation related to CRM marketing objects for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.