How To Fix CRM_MKTGS_COMMON004 - Rollback for marketing object transaction failed

CRM_MKTGS_COMMON004 - Overview

• Message type: E = Error

• Message class: CRM_MKTGS_COMMON - CRM Marketing: Common messages

• Message number: 004

• Message text: Rollback for marketing object transaction failed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You receive an error and cannot proceed.

How to fix this error?

Contact your system administrator to check the system log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTGS_COMMON004 - Details

• The SAP error message CRM_MKTGS_COMMON004 indicates that a rollback for a marketing object transaction has failed. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the processing of marketing objects, such as campaigns, activities, or other marketing-related transactions.
  Causes:
  
  Database Locking Issues: The transaction may be trying to access a database record that is locked by another process.
  Data Consistency Errors: There may be inconsistencies in the data that prevent the rollback from completing successfully.
  System Resource Issues: Insufficient system resources (like memory or database connections) can lead to transaction failures.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with standard transaction processing.
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to transaction failures.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the database tables related to the marketing