How To Fix CRM_MKTGS_COMMON003 - Commit for marketing object transaction failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_COMMON - CRM Marketing: Common messages

• Message number: 003

• Message text: Commit for marketing object transaction failed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You receive an error and cannot proceed.

How to fix this error?

Contact your system administrator to check the system log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_COMMON003 - Commit for marketing object transaction failed ?

  The SAP error message CRM_MKTGS_COMMON003 indicates that a commit for a marketing object transaction has failed. This error can occur in various scenarios within the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing objects such as campaigns, activities, or other marketing-related transactions.
  Causes:
  
  Database Locking Issues: The transaction may be trying to access a record that is locked by another process or user.
  Data Integrity Violations: There may be issues with the data being processed, such as missing mandatory fields or invalid data formats.
  Authorization Issues: The user may not have the necessary authorizations to perform the transaction.
  System Configuration Issues: There may be configuration problems in the CRM system that prevent the transaction from being committed.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the database records that the transaction is trying to access. If locks are found, you may need to wait for them to be released or contact the user who holds the lock.
  Validate Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats. Check for any validation rules that may be causing the commit to fail.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the transaction. You can use transaction SU53 to check for authorization failures.
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant function modules or methods to trace the execution and identify where the failure occurs.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  Documentation: Review SAP documentation related to CRM marketing objects to understand the expected behavior and requirements for transactions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTGS_COMMON003 error effectively.