How To Fix CRM_MKTGS_COMMON006 - Unlock in SAP NetWeaver BW failed; marketing object remains locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_COMMON - CRM Marketing: Common messages

• Message number: 006

• Message text: Unlock in SAP NetWeaver BW failed; marketing object remains locked

What causes this issue?

The marketing object could not be unlocked in SAP NetWeaver Business
Warehouse (SAP NetWeaver BW).

System Response

The marketing object is locked in SAP NetWeaver BW. You cannot plan with
the marketing object until the object is unlocked.

How to fix this error?

Contact your system administrator to manually remove the locks on the
objects in SAP NetWeaver BW using the transaction <ZK>Display and Delete
Locks</> (<LB>SM12</>).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_COMMON006 - Unlock in SAP NetWeaver BW failed; marketing object remains locked ?

  The SAP error message CRM_MKTGS_COMMON006 indicates that there was a failure in unlocking a marketing object in SAP NetWeaver BW (Business Warehouse). This typically occurs when a marketing object, such as a campaign or a marketing plan, is locked due to ongoing processes or transactions that are not yet completed.
  Causes:
  
  Ongoing Processes: The marketing object may be locked because it is currently being processed by another transaction or user.
  Incomplete Transactions: If a previous transaction involving the marketing object was not completed successfully, it may remain locked.
  System Errors: There could be underlying system issues or errors that prevent the unlocking process from completing.
  Authorization Issues: The user attempting to unlock the object may not have the necessary authorizations to perform the action.
  
  Solutions:
  
  Check for Active Processes: Verify if there are any active processes or transactions that are currently using the marketing object. If so, wait for them to complete.
  Manual Unlocking: If you have the necessary authorizations, you can manually unlock the marketing object using transaction codes like SM12 (to view and delete locks) or SM21 (to check system logs for errors).
  Transaction Completion: Ensure that all related transactions are completed successfully. If there are any errors, resolve them before attempting to unlock the object again.
  System Restart: In some cases, a system restart may help clear temporary locks or issues.
  Check Authorizations: Ensure that the user has the appropriate authorizations to unlock the marketing object. If not, contact your system administrator to grant the necessary permissions.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the failure.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12, SM21, and SE11 (for data dictionary) to troubleshoot and manage locks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to SAP documentation for detailed information on marketing objects and their management within the CRM and BW systems.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation and resolution.