How To Fix CRM_MKTGS_CCA027 - Overlap between product &1 and product category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 027

• Message text: Overlap between product &1 and product category &2

What causes this issue?

The product is assigned to the specified product category.

System Response

An overlap check has been executed between the product and the product
category and the product is assigned to the product category.

How to fix this error?

This problem can be solved by choosing:
<ZK>Delete </>to remove the product category
<ZK>Remove invalid products</> or <ZK>Delete </>to remove the invalid
products

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA027 - Overlap between product &1 and product category &2 ?

  The SAP error message CRM_MKTGS_CCA027 indicates that there is an overlap between a product and a product category in the context of marketing or product management within the SAP Customer Relationship Management (CRM) module. This typically occurs when a product is assigned to multiple categories that have conflicting or overlapping definitions, which can lead to issues in reporting, categorization, or marketing activities.
  Cause:
  
  Product Assignment: The product is assigned to more than one product category that overlaps in terms of their definitions or attributes.
  Category Configuration: The configuration of product categories may not be set up correctly, leading to overlaps.
  Data Entry Errors: Manual errors during data entry can result in a product being incorrectly categorized.
  Hierarchy Issues: If product categories are organized in a hierarchy, there may be conflicts in how products are categorized within that hierarchy.
  
  Solution:
  
  Review Product Assignments: Check the product assignments to see which categories the product is currently assigned to. Ensure that the product is only assigned to the appropriate categories without overlaps.
  Adjust Category Definitions: If the product categories are defined in a way that they overlap, consider revising the definitions or structures of those categories to eliminate the conflict.
  Data Cleanup: Perform a data cleanup to correct any erroneous assignments. This may involve removing the product from one of the overlapping categories.
  Consult Documentation: Refer to SAP documentation or guidelines for best practices on product categorization to ensure compliance with system requirements.
  Testing: After making changes, test the product assignments to ensure that the error message no longer appears and that the product behaves as expected in the system.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage product assignments.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles: Ensure that the user has the appropriate permissions to make changes to product and category assignments.
  Training: Consider training for users involved in product management to minimize data entry errors and improve understanding of product categorization.
  
  By addressing the underlying causes of the overlap and following the suggested solutions, you should be able to resolve the CRM_MKTGS_CCA027 error effectively.