How To Fix CRM_MKTGS_CCA028 - Overlap between product &1 and product group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 028

• Message text: Overlap between product &1 and product group &2

What causes this issue?

The product is assigned to the specified product group.

System Response

An overlap check has been executed between the product and the product
group and the product is assigned to the product group.

How to fix this error?

This problem can be solved by choosing:
<ZK>Delete </>to remove the product group
<ZK>Remove invalid products</> or <ZK>Delete </>to remove the invalid
products

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA028 - Overlap between product &1 and product group &2 ?

  The SAP error message CRM_MKTGS_CCA028 indicates that there is an overlap between a product and a product group in the context of marketing or sales activities. This typically occurs when a product is assigned to multiple product groups that have overlapping characteristics or criteria, which can lead to confusion in reporting, analysis, or campaign management.
  Cause:
  
  Product Assignment: The product is assigned to more than one product group that has overlapping definitions or criteria.
  Configuration Issues: There may be issues in the configuration of product groups or the way products are categorized.
  Data Integrity: There could be data integrity issues where the same product is incorrectly linked to multiple groups.
  
  Solution:
  
  
  Review Product Assignments: Check the assignments of the product in question to see which product groups it is linked to. Ensure that the product is only assigned to the appropriate product group(s) without overlap.
  
  
  Adjust Product Group Definitions: If the product needs to belong to multiple groups, consider revising the definitions of the product groups to eliminate the overlap. This may involve changing the criteria that define the groups.
  
  
  Data Cleanup: Perform a data cleanup to ensure that products are not incorrectly assigned to multiple overlapping groups. This may involve removing or reassigning products to the correct groups.
  
  
  Consult Documentation: Refer to SAP documentation or guidelines regarding product and product group management to ensure compliance with best practices.
  
  
  Testing: After making changes, test the configuration to ensure that the error does not reoccur and that the product can be used in marketing or sales activities without issues.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage marketing documents and product assignments.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on managing product and product group relationships.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance.
  
  By addressing the overlap between the product and product group, you should be able to resolve the error and ensure proper functionality within your SAP CRM system.