How To Fix CRM_MKTGS_CCA029 - Product &1 was deleted; overlap with product category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 029

• Message text: Product &1 was deleted; overlap with product category &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA029 - Product &1 was deleted; overlap with product category &2 ?

  The SAP error message CRM_MKTGS_CCA029 indicates that a product has been deleted due to an overlap with a product category. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are inconsistencies or conflicts between product assignments and product categories.
  Cause:
  
  Product Deletion: The product in question (&1) has been marked as deleted in the system.
  Category Overlap: The product category (&2) may have specific rules or constraints that conflict with the attributes or status of the product.
  Data Integrity Issues: There may be issues with data integrity, such as incorrect assignments or configurations in the product master data or product category settings.
  
  Solution:
  
  Check Product Status: Verify the status of the product. If it has been marked for deletion, you may need to restore it or create a new product if necessary.
  Review Product Category Settings: Examine the settings and rules associated with the product category to ensure that the product meets the criteria for that category.
  Reassign Product: If the product is still relevant, consider reassigning it to a different product category that does not have conflicts.
  Data Consistency Check: Perform a data consistency check to identify any other potential issues in the product master data or category assignments.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing product categories and resolving conflicts.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or MM02 (for material master) to check and modify product and category details.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to product and category data.
  Testing Changes: After making any changes, test the system to ensure that the error does not reoccur and that the product is functioning as expected within the assigned category.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.